A METHODOLOGY TO DIAGNOSE ICT GOVERNANCE PROCESS BASED ON ISO/IEC 38500 STANDARD. CASE STUDY: ECUADORIAN RETAIL ORGANIZATION. ENVIRONMENT. TECHNOLOGY. RESOURCES. Proceedings of the International Scientific and Practical Conference, [S. l.], v. 2, p. 119–125, 2019. DOI: 10.17770/etr2019vol2.4176. Disponível em: https://archive-journals.rtu.lv/etr/article/view/4284.. Acesso em: 11 mar. 2026.