Improving Infrastructure, Service and Knowledge by “Campus Best Practices” Model

Abstract

This paper summarises the participation of AMRES, the National Research and Education Network (NREN) of Serbia in the GÉANT “Campus Best Practices” (GN3 NA3/T4) task and the experience and the results that have been achieved by AMRES. Four NRENs are contributing: UNINETT (Norway), CSC/Funet (Finland), CESNET (the Czech Republic) and AMRES (Serbia). Of these, Serbia is the only one which faces the problem of poor technological development, the so-called ‘digital divide’ problem. The NRENs that are faced with this problem pay their full attention and spend overall budget on the improvement of their backbone infrastructure and services, and their external NREN connections. Insufficient attention has been focused on understanding and mitigating the problems of discontinuity in the quality of infrastructure, services and the expertise of staff, which generally exists between the NREN backbone and the campus network. The GÉANT “Campus Best Practices” task examines a working model as one possible solution for the problem.