VELIVERRONENA, Linda; GRĪNFELDE, Ilze; JAVA, Oskars. WHY SERVICE DESIGN MATTERS: THE CASE OF NATIONAL LIBRARY OF LATVIA. SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference, Rezekne, Latvia, v. 4, p. 225–238, 2021. DOI: 10.17770/sie2021vol4.6267. Disponível em: https://archive-journals.rtu.lv/sie/article/view/2914.. Acesso em: 11 mar. 2026.